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Starlink V2 (ethernet)>WAN port fortigate, Internal FG>1st AC1304 = Router offline; client online

sivadm
Community Member

Router shows offline in google home even though I am connected to it to get to this page.

I wouldn't care if I could connect the 2nd (3rd and 4th) access up in my account. It won't let me because as I browse support online attached to the SSID from a computer, the network is, apparently, offline and I get a message saying that it can't be done... How is this limitation (not being able to add access points to a network without internet access) a feature on a google product? I am the network manager for a state college system, and if I wanted to PoC this in a lab, this is exactly how I would set it up. 

I had an older Tenda Nova system set up in bridge mode, with multiple access points connected for mesh, but that's a no-go for Google?

I am not seeing anything being blocked by the firewall. I even moved the Wireless access up to before all of the IoC block rules, just to be sure there wasn't a rule blocking anything, and still it just thinks the network I am accessing the internet from is down...

I understand there is something causing it, and that the above rhetoric is conflation, but I have looked and can't find a security setting or something that would fix this in the Home app. Surely I shouldn't just return a Google product for a cheaper one because it's more feature-rich?

Someone, please explain this to me.

5 REPLIES 5

sivadm
Community Member

This was just magically working without further intervention the next day when I got home from work...

EdwardT
Community Specialist
Community Specialist

Hi sivadm,

 

Thanks for reaching out and giving us an update. I'm glad to hear that everything is working fine right now. Please observe it for now and let us know if it happens again.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi sivadm,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks