06-15-2022 11:13 AM
So I have been having this issue for about 2 days now and I really need some help. I have several Google Wi-Fi devices around the house and everything was working perfectly when the Google Wi-Fi app was around. Since the app's closure, we never had a problem with the Wi-Fi and we never formally imported the information into Google Home because we never knew about the app's closure.
2 days ago, my dad and I were trying to connect a Generac Generator to the Wi-Fi but couldn't find our Google Wi-fi in their setup app. Since then, we have been trying to connect our existing, still working Google Wi-Fi pods to the Google Home app but not only are they not showing up, but there is a lack of wi-fi settings or a wi-fi button anywhere.
Is there a way to connect a pre-existing Google Wi-Fi pod to the Home app today or do we have to resort to factory resetting each and every Wi-Fi pod? We would rather avoid factory resetting.
06-15-2022 02:56 PM
Have you tried the instructions in here to import your Google Wifi into the Google Home app? I believe you're supposed to still have read-only access to the Google Wifi app for a while yet so importing should still work.
If that's not working then a factory reset of all devices would be needed and you'd have to set them all up from scratch in Google Home.
06-15-2022 05:01 PM
I'm pretty sure your going to have to factory reset\remove\add them since the only way to control them isn't seeing them.
06-18-2022 03:11 PM
Hi folks,
@Juzdu and Spaghetti69, thanks for the help!
@StormAtom33, how's it going with your Google Wifi? Were you able to try the troubleshooting steps that Juzdu provided?
Thanks,
Edward
06-18-2022 05:49 PM
Yes I tried Juzdu’s steps and no it didn’t work. We ended up factory resetting each Google Wifi device and everything is working like a charm.
Thanks for the tips!
06-19-2022 10:01 AM
Hi StormAtom33,
Thanks for letting us know the steps that worked for you. Please observe it for now and let us know if anything comes up.
Thanks,
Edward
06-22-2022 10:04 AM
Hi StormAtom33,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
06-24-2022 12:44 PM
Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
- Jeff