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Trying to collect my support case numbers for an ongoing issue (2+ years now), & Google refuses.

eross4881
Community Member

I've been trying to collect my support case numbers for an ongoing issue (Nest Wifi devices fail almost daily for 2+ years now), & Google refuses to give me any case numbers even though I have proven my identity and relation to my own account. Is anyone else having issues with Google covering up their criminal negligence in this manner? 

6 REPLIES 6

Jeff
Community Specialist
Community Specialist

Hi, eross4881.

All the case numbers that are generated for you are emailed to you when they are created. You should be able to find any of those case numbers within your email inbox for the account you used when contacting support.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, eross4881.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

eross4881
Community Member

Well, you weren't much help, but I was able to get all my casenumbers from support after causing enough ruckus. If you could see in my initial query I didn't have a way of recalling deleted google emails from over the course of two years. Now I have them and have forwarded them on to the class action lawsuit against google.

Jeff
Community Specialist
Community Specialist

Is there anything else you might need before I mark this as resolved, eross4881? It looks like support was able to get those deleted case numbers, but is there anything more you need here?

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks