Unable to Turn Off UPnP

[Scood]

I'm unable to turn off UPnP in the Home App for my Nest Wifi Pro. If I toggle it off in the Advanced Network Settings and then exit that page, once I return to that page, the UPnP has toggled back on again. Any help is appreciated. 

[olavrb]

Have you tried to restart the network from the Google Home app, then turn off UPnP when it gets back online?

Tried the Google Home app from a different iOS, iPadOS or Android device?

Else factory reset and set up from scratch (reuse Wi-Fi SSID and password) will probably do it.

I've escalated the thread in hope of Google reps providing a less extreme workaround than factory reset.

[Scood]

Hi Olavrb, thanks for responding.

I just tried restarting the network and it didn't work.

Unfortunately, I don't have another device I can try with the Google Home app. I'm currently using a Galaxy S21 Ultra.

I don't want to factory reset for the time being. The thought is not very appealing as there are so many things to reconfigure but in the end it may be my only option.

I appreciate you escalating this. If you hear back, can you please let me know?

[olavrb]

Google reps will get back to you in this thread. 🙂

[AbigailF]

Hey folks,
 

Thanks for lending a hand, @olavrb.

@Scood, I’m sorry to hear you’re having this issue. To confirm, is your Cloud Services enabled in your Google Home app? Also, could you send a screenshot of the UPnP toggle?

We’ll wait for your update.
 

Thanks,

Abi

[Scood]

Hi Abigail,

Thanks for reaching out.  Yes, Cloud Services is enabled in Google Home.  I've attached a screenshot of both the UPnP toggle and Cloud Services. I hope you can help. I'm a bit worried about security. 

 

[AbigailF]

Hi Scood,

My apologies for the late reply. I'm sorry to hear that you're still having an issue with your Nest Wifi Pro. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Abi

[Scood]

Hi Abi,

Thanks for continuing to follow up.  I just submitted the form now.

Regards,

Scood

[AbigailF]

Hey Scood, 

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers, 
Abi