Unable to pair mobile device

[JoeSmith]

I’m unable to pair my mobile device with nest. Under settings, when I click on audio for pairing I receive the following error message: These settings are unavailable right now. Check your Wi-Fi connection. Help

[luciaaa]

Hi, @JoeSmith!

Thanks for reaching out to the community! I'm really sorry to hear your mobile device isn't connecting to your Nest device. I'm here to help!

To better assist you, please answer the following questions:

• What Google Nest device do you have?

• Are you attempting to connect your Google Nest device to the same Wi-Fi network as your mobile device?

• What is the model of your mobile device?

• Are you getting any error codes?

With this information, I will be able to provide you with troubleshooting steps.

Please keep me posted.

Best regards, 

Ana