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Unable to pause & unpause devices?

Benryland
Community Member

‎01-02-2025 09:23 AM

Has anyone had problems not being able to pause internet access for a device? Previously I could but now when I pause or attempt to unpause a device I get an error and request to come back later.

i reset the network but this hasn’t resolved the problem 

 

anybody else with the same problem?

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jenniffert
Community Specialist
Community Specialist

‎01-04-2025 06:07 PM

Hi Benryland,

 

Thanks for reaching out here in the community! I'm sorry to hear that you're not being able to pause or unpause a device to get internet access, and you're getting an error to request later. I'd be happy to help!

I also appreciate the workaround already done. To continue investigating the inconvenience, I'd like to ask the following details:

  • What is the model of your WiFi router and modem?
  • What is the firmware version of your WiFi router?
  • Is the device in question connected to the correct network?
  • Is your own device the one that has access to the Google Home app paused? 
  • Are you using an Android or iPhone mobile device?

For now, I'd suggest the following steps:

  • Try uninstalling and reinstalling the Google Home app.
  • Ensure you have the latest version of your mobile device software.
  • Perform a reboot on your mobile device to refresh the connection.
  • If there's access to another device with the Google Home installed, resume the paused device from there.

Let me know if that works.

 

Best regards,

Jenniffer

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