WI-FI ICON

[benwill03]

My Wi-Fi icon has disappeared in the home app and I don’t know how to get it back.

[olavrb]

Common issue many are facing. Seems like the only workaround is to force stop the Google Home app and clear its' app cache. If that does not work a factory reset of each Nest Wifi puck and set up from scratch oughta do it.

More history:

• https://www.google.com/search?q=site%3Agooglenestcommunity.com+%22google+home%22%2B(%22wi-fi+icon%22...

[Fahadalbahoth]

Tanks 

[Mgprokosch]

I have the same issue. I have forced closed the app , but still no change.  Does anyone know how to clear the Google home app’s cache in iOS?   Stlll an outstanding issue.  I hope I do not have to factory reset all 4 pucks.

[Mgprokosch]

I am still having the same issue.  Does anyone know how to clear cash for Home app in iOS?   No obvious to me.  I hope I don’t have to factory reset 4 pucks (Gen1) Google wi-fi.

[EdwardT]

Hi folks,

@olavrb, thanks for the help!

@Mgprokosch, thanks for reaching out. You could try to uninstall and reinstall the Google Home app to clear it's cache from your phone.

Let us know how it goes.

Thanks,

Edward

[EdwardT]

Hi Mgprokosch,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[Mgprokosch]

Hi EdwardT,  Yes still same issue.   Can’t get the so-Fo icon to come back.   It is missing.

[EdwardT]

Hi Mgprokosch,

Thanks for the response. Have you tried uninstalling and reinstalling your Google Home app? Also, please make sure that the correct home structure is selected on your Google Home app.

Thanks,

Edward

[Mgprokosch]

Yes I uninstalled the Home app and reinstalled it.   I do have 3 locations ,but Iam looking at the proper location….

[EdwardT]

Hi Mgprokosch,

Thanks for the update. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[EdwardT]

Hi Mgprokosch,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Edward