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Website will not load

rd35
Community Member

Hello

Newbie here..first post.   So we have a mesh WiFi system that has recently developed a problem.  The following website will no longer load properly: https://www.tsp.gov/fund-performance/share-price-history/

This is a site for government employees to access their 401K savings plans.  This particular history branch of the website is open to the public for the purpose of viewing plan share performance history.  It displays share prices in a large table at the bottom.  So...as of about 3 weeks ago this site will no longer load the data table.  Instead the site returns a message stating there is a problem with the site.  However, I can access the site (see all the data) if I don't go through the Google Mesh WiFi.

Is there a setting or something I can adjust to fix this problem?

1 Recommended Answer

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @rd35 

It looks like the www.tsp.gov domain name isn't being resolved reliably by some DNS servers, and the secure.tsp.gov domain name (which appears to be what is used to load the share prices data table) is even less reliably resolved. Since this is only working improperly for some DNS servers, you may be able to make it work more reliably by adjusting the DNS server configuration in your Google/Nest WiFi system (e.g., switching from "automatic" to "ISP" or vice versa). However, the root cause is more likely to be the DNS server responsible for the .tsp.gov domain. Until that is fixed, it may not be reliable for anyone.

View Recommended Answer in original post

3 REPLIES 3

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @rd35 

It looks like the www.tsp.gov domain name isn't being resolved reliably by some DNS servers, and the secure.tsp.gov domain name (which appears to be what is used to load the share prices data table) is even less reliably resolved. Since this is only working improperly for some DNS servers, you may be able to make it work more reliably by adjusting the DNS server configuration in your Google/Nest WiFi system (e.g., switching from "automatic" to "ISP" or vice versa). However, the root cause is more likely to be the DNS server responsible for the .tsp.gov domain. Until that is fixed, it may not be reliable for anyone.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks.