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Wi-Fi stopped working on Nest

Community Member

I have tried to call someone 2 days in a row to get help with my Nest. It has lost the Wi-Fi connection. I have reset my router, reset the Nest with no luck. It just searches and never finds my network. This Nest is new by the way. So how can I find someone to help me or get a refund or a new if this one is failed?  Thank you. 

so tired of waiting on hold….


Platinum Product Expert
Platinum Product Expert

What Nest device are you having problems with? It does not sound like a "Nest Wifi" device? Nest Hub, Nest Doorbell, Nest Protect.. there are many Nest devices. 🙂

I don't work for Google.