11-15-2021 08:13 PM
Longtime fan of Google WiFi. Set up a mesh network in my home to address weak transmission areas have also setup Google WiFi in additional locations.
Internet access through the Google WiFi has become unreliable, seemingly ti
ed around need to migrate to Home App.
Have gone so far as to rebuild network to troubleshoot, but devices connected to the network repeatedly dropped. My Sonos speakers have become unusable and I regularly switch my phone to cellular data when at home. My kindle Fire seems to be the one device that works most of the time.
11-17-2021 04:50 AM
Me too.
11-17-2021 12:14 PM
Hey, PT23 and Jd1.
Sorry for the drop and connectivity issues you're seeing on your WiFi setups. That sounds like quite a frustrating issue to be dealing with. This is actually something that we've been tracking internally and it's something we've seen with some other users in the community. We've been gathering data and are working to find a fix for this issue.
I do have a few questions.
With a bit more, I'm sure we can get this worked out. I look forward to hearing back. Thanks.
11-17-2021 05:58 PM
Hi Jeff, thanks for getting back to me.
For troubleshooting steps, I will not include the number of times that I have reset the network or all of the time similarly verifying Internet signal coming into my dwelling. That said, following are a few top-of-mind aspects and observations.
A lot here. Hoping that it helps.
11-18-2021 07:41 AM
Hi
Spoke to Sonos and was informed their products are not reliable on a mesh network. I was strongly advised to give mesh generally a miss if using Sonos
11-20-2021 05:47 AM
Sonos has previously worked with my mesh network.
I got the mesh network in order to help make Sonos work. (Again, the Google WiFi with all the same devices on the Sonos and Google side of things was successful.)
In order to interact with Sonos (e.g., volume control), I need to be connected to the same network as Sonos. Therefore, that solution is going to “win” if I need to choose.
While I can appreciate that remote speaker, smart speaker, and mesh network product strategies probably are converging, the customer experience around agnostic and interconnected devices offers more pathways to expanded user adoption. Read: I might consider Google Home and deepening there if it grows from rather than attempts to replace where I am.
I appreciate that Sonos could be the party that is impeding. Their challenge is that their hands get dirty as the endpoint whose products stop. Frankly, if I have to go closed solutions, that says Apple.
Please excuse my ramblings. I understand that removing a variable can in advance to technical workaround. I respect the perspectives and offer my own with hopes of advancing the cause.
12-03-2021 12:55 PM
Hey, PT23.
I know it's been a while, but I still haven't heard anything in regards to a fix from our internal teams. Have you had any change in your situation at all, or is it still all the same? Let me know if anything has changed for you.
Thanks.
12-13-2021 11:46 AM
Hi, all.
Just another quick check in to see if anything has changed for anyone here. I'm still waiting for more news, but I wanted to see if there was any updates from your end.
Thanks.
12-17-2021 12:44 PM
Just another quick check in. If we're still having issues on this, please let me know as due to inactivity I'll need to lock the thread. If we still have people seeing issues, however, I'll want to keep this open until we find resolution.
Thanks.
12-17-2021 02:16 PM
Hi. Issue persists.
12-27-2021 02:46 PM
Hey, PT23.
I know it's been some time, but yes, we're still looking into things and I'm still waiting for an update on a fix for this. I'm hoping to know more soon.
Thanks.
01-19-2022 03:18 PM
Hi, PT23.
I still don't have an answer for this, but I wanted to see if things are still inconsistent for you. If you've tried any other troubleshooting efforts, please let me know how things are working at this time.
Thanks.
01-22-2022 08:16 PM
Hi,
Issues persist. Family members have stopped using Sonos because the music starts and stops so often - ironically the very symptom that the Google WiFi (all same components) initially was installed to and successfully did once repair. A milestone tonight: I bypassed the Google WiFi entirely on a family member’s computer in order to get more reliable connectivity.
03-29-2022 03:03 PM
Hey, PT23.
As an update for you, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in your issues here, please let me know and we can keep looking into things.
Thanks.
04-07-2022 02:25 PM
Hey, all.
Just to give a bit more info, the update version for both Google WiFi and Nest WiFi will be 14150.43.80. If you are seeing a different version number when you check in Google Home, you have yet to receive the updated firmware. Let me know if you have any questions about that.
Thanks.
11-18-2021 10:55 AM
Hey, PT23.
Thanks for checking in on all that and for reporting back. That definitely helps paint a bigger picture and to clarify a few things. That will be helpful in me looking for a solution with an internal team. I'm going to look more into this and update when I know more.
Thanks.
11-17-2021 02:02 PM
11-17-2021 02:05 PM
this is for NEST camera not SONOS
12-04-2021 05:19 AM
no change no fix still not working