Wifi Pro 6e still disconnects while streaming

[Jaxguywestside]

I'm so disappointed in this device!!

I bought this mesh system several months ago and at first everything seemed ok.  Matter devices we're working, no issues with connectivity on phones, computers, etc.  However, while streaming the Wi-Fi cuts off (blinks yellow).  I contacted support and they had me to reset the device and change my SSID.  I specifically asked if there any password restrictions and was told no.  But in another post, it was suggested that you can't have special characters in the password.  Is this true?  Aren't those needed for a "strong password"?

I have changed the SSID

The password is shorter, but does contain special characters

IVP6 is turned off

I have the latest update (3.73.424614) that was supposed to address the streaming issue, but for me, it's no better.

I'm streaming with an Xbox X.  I had no issues prior to that.  There is no obstruction between the pod and the Xbox, it's literally in line of sight. 

What else an I supposed to do?  Is anyone else still having issues with streaming?

This is a pretty expensive piece of equipment and should be reliable!!  I'm very disappointed and would not recommend this device. 

[MichaelP]

Hello @Jaxguywestside 

Can I ask whether you happen to have something like a soundbar as part of your setup? Something that supports wireless subwoofer/surround speakers? If so, those use the same part of the 5GHz spectrum your Xbox is using to communicate with the nearby Nest WiFi Pro unit.

Even if you don't have a soundbar (or a TV that supports something similar built in), I would suggest connecting the Xbox to the nearby Nest WiFi Pro via an Ethernet cable instead of relying on WiFi for that connection.

I don't think this is an SSID or password issue. That feels like a red herring to me. I would try the Ethernet cable approach before changing anything else. Good luck!

[Jaxguywestside]

Thank you for your help Michael.  I don't have a soundbar; my tv probably supports one, but the tv  is only for the picture.  I have a receiver for sound and all of the speakers are wired.  The receiver isn't connected to the Wi-Fi.  The pod is about 50 ft away and has to stay where it's at.  Is that too close to add another pod then Ethernet --> switch --> Xbox?

[MichaelP]

Ok, it doesn't sound like wireless audio is causing interference in your case. Is the nearby Nest WiFi Pro unit the primary (the one connected directly to your internet service) or a secondary (one connected to the primary via the wireless mesh network)?

If it's the primary, you could add another secondary closer to the Xbox and use Ethernet to connect the Xbox to it.

But, if it's a secondary, then adding another secondary near the Xbox will not help, and could hurt. If this is the case, have you run a mesh test, and if so, what rating does that unit get? You want it to get a "great" rating if at all possible. For Nest WiFi Pro, you want to place the primary unit close to the center of the home if at all possible. Then, place the secondary units no more than one room away from the primary – close enough for them to get "great" mesh test results through their 6GHz mesh connection to the primary. From there, they will provide 2.4GHz, 5GHz, and 6GHz coverage to more distant clients (like your Xbox). So, if your secondary isn't getting a strong enough mesh connection for itself, it may be struggling to carry traffic to and from your Xbox. Oddly, this may mean moving that secondary closer to the primary will help – even if that means it is a bit further from the Xbox.

I hope some of this helps!

[Jaxguywestside]

Hi Michael, 

So I added a point and now the Xbox has a wired connected.  The mesh connection was "great".  Like I said earlier the Xbox and now the point are about 50ft apart.  But it's still disconnecting.   This princess to me that it's a main router problem that Google has not resolved.  I'm going that others are still having the same issue so that Google knows it's still happening and gets a fix out quickly.  I don't know how to contact the directly.  Thank you so much for help and suggestions.  I really appreciate it.  🙂

[catheryn]

Hi there!

Thanks for letting us know. I'm glad to hear that your device is now working properly.

If you have any further questions or concerns about Nest devices, feel free to post them here. We're happy to assist.

Regards, 

Catheryn.