Wifi connected but not internet

[dsholy]

My wifi mesh system was working great and recently it quit. I decided to factory reset and everything seemed to work. I used the same ssid and password. 

Recently I have been having wifi issues with my two wifi firesticks and my Samsung s24. 

After a minute or so, the firesticks work. 

[PatrickP_Viking]

Hey @dsholy .

Can you provide additional details? What exactly is occurring with those devices? What recently "quit working" that prompted you to do a factory reset? Did you also reset your ISP modem/router? Who is your ISP?

[dsholy]

I forgot to mention, my router took a dump so I swapped it out. After swapping routers, my wifi was having issues to I factory reset everything. I reset the modem/router. Isp is midco

[PatrickP_Viking · Accepted solution]

Hey @dsholy .

Thanks for the additional information.

From what you have described, it sounds like you have a Double NAT. When you reset the modem you cleared the settings, including those that allowed the modem/router to hand the routing to the Google Wifi. After the resets, the modem/router and the Google Wifi are both trying to manage the traffic which is causing the drops; reconnection is occurring when the recognized SSID is connected to.

Reach out to your ISP, either directly or through their self-install portal, and have the modem/router reprovisioned. Once completed, remove the Google Wifi devices via the Google Home app and set the network back up again. When you connect to the modem/router in the setup process it should automatically place the modem/router into bridge mode (if not, you will need to do so manually or via their Support); make sure that routing and wifi are also disabled on the ISP's modem/router either way. You should be able to connect to the service and set the network back up. Below are some articles that may be of assistance:

Fix Double NAT when two routers run at the same time 

Factory reset your Wifi device 

Remove Google devices from the Google Home app 

Set up Google Wifi 

Set up a network that uses VLAN tagging (not sure if you have this but just in case)

Let me know if this resolves the issue or if you need any further assistance.