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Wifi dropping with some devices in Home - router issue??

Community Member

Hi all experts,

I'm having a rather annoying issue with my Nest Wifi router, and I'm hoping someone here might have some guidance. It appears that despite displaying a strong connection to the Nest Wifi point, I am unable to actually connect to the router.

As you can see from the attached images, only some of the devices are currently disconnected, but if I dare to 'Test mesh', the test fails and all devices lose connectivity. This has been particularly exasperating as it usually results in me needing to re-add every single device and perform factory resets - a process that has eaten up a great deal of my time. In the past 10 days alone, I've had to do this three times and, to be frank, I'm just not willing to go through this cycle again if the outcome remains the same.

So my question is multi-layered:
1. Is this an issue that other Nest Wifi users have been experiencing recently, or is it unique to me?
2. Has Google acknowledged this as a problem, and if so, are they actively working on a resolution?
3. Could it be that my router is defective? If this is the case, is there a fix I can attempt that goes beyond the multiple factory resets I've already tried?

Your help and suggestions will be highly appreciated.

Many thanks!!


Community Member

I am also having an issue like this.

I've had my Wifi device for 6months now and for some reason, every few days, devices just disconnect from it.

I only use it as a AP (it's in bridge mode) as I have a dedicated firewall that does DHCP etc. For example, yesterday all of my Smart devices said they were offline. I rebooted the Wifi, everything reconnected. 2 Days prior, my wifi laptop wouldn't connect, reboot fixed it. 2 days before that it was an android tablet. There doesn't seem to be a rhyme or reason to it, just a reboot to fix it.

Community Member

I'm also experiencing drops again. Did Google push a bad update

Community Specialist
Community Specialist

Hi folks,


That certainly isn’t the experience we want you to have and apologies for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Also, do you have any paused devices?


We know that you’ve already tried other options. It would be a pleasure to help you get through this. Kindly try these steps:


  1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
  2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  3. Remove any special characters in your network name and password.
  4. Turn off IPv6:
    1. Open the Google Home app Google Home app.
    2. Tap the Wi-Fi coin  and then Settings Settings.
    3. Scroll down and tap Advanced networking.
    4. Scroll down to IPv6.
    5. Toggle the switch off Toggle button off.
  5. Change your DNS server into on the primary and on the secondary server. Hit the save/ floppy disk icon on the upper right.
  6. Unplug the power from your Google Wifi devices for 2 minutes.
  7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.


You may skip any step that you’ve done already.


Let us know how it goes.