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Wifi goes offline multi to.es a day

Wally2013
Community Member

‎09-28-2024 05:27 PM

I'm at my wits end with this and can't figure out what else to do. I live in a 3 story home and have 2 Meat WiFi Routers 1 place in basement 1 place on 3rd floor. The one on the 3rd floor keeps going offline. I usually rese it once or twice a day. I have them hard wired together it happens, I disconnect them and it happens. I switched them and it happens. The home app says they have a great connection.  They are just over 1 year old as

well.  Not sure what else to do.... So disappointed in these

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cifuentesj
Community Specialist
Community Specialist

‎10-01-2024 07:17 PM - edited ‎10-01-2024 07:41 PM

Hi @Wally2013 

 

Thank you for your timely post and the comprehensive information you provided. I understand that you're encountering WiFi connection issues. I am here to help you find a solution together.

To assist you with the best solution, I would like to get a bit more information:

  • What is the model of your Google Nest Wifi?
  • Were there any recent power outages in your area?
  • Does your modem have an internet connection?
  • Has your primary WiFi router been set up before, or is it new?
  • Has there been any changes on the router settings or network connection?
  • When did the issue start? 
  • Do you use a modem and router combo?
  • Does the device LED switch from orange to teal (or white) continuously?

Thank you for your attention. I look forward to your response.

 

Sincerely,
Jeremy


 

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