Hi Shane-F,
Thanks for the update. I'm sorry to hear about the situation that you are experiencing with the internet connection on devices on which I have used the pause function. I understand how frustrating it can be when things don't work as expected. But don't worry; help is here. In this case, I recommend that you try some steps for the app:
Reconnect Paused Devices:
- Use Mobile Data, If possible, turn off Wi-Fi on your phone and use your mobile data to access the Google Home app. Then, resume the paused devices within the app.
- Use Another Device, If you have another device with the Google Home app, try resuming the devices from that device.
- Tether a Wi-Fi connection from your phone or use a mobile hotspot. Connect the affected devices to this temporary network and then resume them in the Google Home app.
- Find Another Wi-Fi Network, If feasible, connect to a different Wi-Fi network (like a neighbor's or a public hotspot) and resume your devices.
2. Restart Network Equipment:
- Power cycle the modem; power off your modem completely. Wait for 30 seconds, then power it back on and wait for it to re-establish a connection.
- Power cycle the router; power off your router. Wait for 30 seconds, then power it back on and wait for it to fully restart.
3. Verify Network Settings:
- Check Wi-Fi Password: Ensure you're entering the correct Wi-Fi password on all affected devices.
- Forget and Rejoin Wi-Fi: On each device, forget the current Wi-Fi network and then rejoin it by entering the password again.
4. App Troubleshooting:
- Uninstall the Google Home app from your device(s) and then reinstall it from the app store.
Please keep me posted and let me know how that goes.
Best regards,
Jenny
