I just wanted to jump in and let you know that a new firmware release is out now to Nest Wifi Pro devices (1.63.324946). You won't need to do anything to receive the update and it will install automatically once it's available for your hardware. There are a variety of performance updates and bug fixes in the release, so I'm hoping this clears up the issues you're seeing here. Let me know if you have any questions about the update.
I just wanted to jump in real fast to see if you saw Mel's reply and to see if you still needed some help on this or if you were able to get it sorted out now that the update has been released. If you are still needing some help, just let us know and we'll be happy to continue helping.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
