Wifi

[Gsb1998]

I got an email from # saying my router has an issue and can be replaced for free.

It is great that Google noticed this issue and tried to fix it, but the problem is the link to "this form" doesn't work, it only opens the nest support homepage. so I cannot request the replacement

[Azarco]

Hey Gsb1998,

Thanks for reaching out.

Let's check this out by filling out this form. We'd love to check how we can help you.

Let us know once your done filing the form.

Best,

Alex

[Gsb1998]

I filled out the form. 

[Azarco]

Hi Gsb1998,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,
Alex

[RodaTrollope]

Hey thanks for the super helpful reply. I'm not sure how I missed that thread. I haven't quite mastered the search function on here. I think I'll pass with him this time around. If i want any further guideline we will contact you here https://www.googlenestcommunity.com/t5/Nest-teatime-Wifi/Wifi/td-p/170107

[Azarco]

Hi RodaTrollope,

If you have any new issues, updates or just a discussion topic, feel free also to start a new thread in the community and provide as many details as possible so that others can lend a hand.

Thanks,

Alex