10-05-2021 08:12 PM
hi!, my google nes wifi dont permiss hard reset, (status original), i press butom i dont chance status, please help me..thanks u..
10-11-2021 12:25 PM
Sorry for the issues you've had getting your WiFi point to reset. It sounds like a frustrating experience and I'll be happy to help you figure this out.
The button on the bottom of the Nest WiFi unit is the one you will use to factory reset the device. The steps for doing so are below.
One thing to note, the device must be powered up for the reset to work, so make sure you have it plugged in. If you are still having issues after going through those steps, please let me know.
10-15-2021 09:53 AM
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
10-18-2021 09:50 AM
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.