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Nanoleaf Troubleshooting for Nest Wifi Pro users

Hey Nest Community, Some of you have encountered an issue between Nest Wifi Pro version 3.73.406133 and older versions of Nanoleaf Essentials products (below version 3.6). There is an incompatibility which causes Nanoleaf Essentials devices to become...

Can't locate WAN address!

Seems silly but I can't locate the WAN IP address in the (version: 2.62.115) Google Home app. As instructed, I go to WiFi -> Settings -> Advanced networking ->WAN Connection and see the selections for DHCP, Static, etc. and below that it shows "WAN I...

ravra by • Community Member
  • 1195 Views
  • 7 replies
  • 0 kudos

Google WiFi, Verizon 5G LV65 receiver, bypass Verizon CR1000A router

I recently installed Verizon 5g home internet. I have the newer LV65 receiver and separate CR1000A router combination. Has anyone bypassed the CR1000A router and plugged Google WiFi directly into the router port of the LV65 receiver? If so, were ther...

ekleintop by • Community Member
  • 1737 Views
  • 6 replies
  • 0 kudos

Resolved! Unable to create port forward for replacement PC

I have replaced a PC on my network with a different PC on the same IP address and when I attempt to create port forwarding to go to the new PC it creates it using the MAC address of the old device (despite selecting the new device). This is only a pr...

nsimon by • Community Member
  • 1327 Views
  • 8 replies
  • 0 kudos

mesh poor connection

HelloSince a few days i have constant problems that the mesh setup is giving poor connection on all access points. It worked without a problem for several years with great performance and coverage but since 2-3 days ago it started to give issues. I a...

BellenKurt by • Community Member
  • 1895 Views
  • 15 replies
  • 1 kudos

WiFi is working but showing offline

I currently own the WiFi router and point ,but recently having app issues. On both my tablet and multiple phones the home app is showing offline on majority of my products,mesh test always fails . And constant alerts that my router is offline. He is ...

Rdoirin by • Community Member
  • 3310 Views
  • 6 replies
  • 0 kudos

configured google mesh to bridge mode

present setup:ISP -> Asus wifi router -> Google Mesh Primary point.i want to configure my mesh to grab the IP address from my ASUS router, therefore i configured the primary router to bridge mode.I face issue linking up the subsequent goggle mesh poi...

Spinner79 by • Community Member
  • 798 Views
  • 4 replies
  • 1 kudos

Moved to Nest Pro - Disappointed

I decided to take advantage of the discount going on for the Google Nest Pro WiFi. I purchased the three point kit to replace my 2nd Gen single and 3 - 1st series. Some of the issues I have seen so far:Devices are not connecting to the nodes even tho...

cherk947 by • Community Member
  • 1718 Views
  • 8 replies
  • 0 kudos

Google Nest Wifi Access Points Case ID [4-2560000033166]

1600 square ft house, with Google Wifi Nest router and two Nest Wifi Access Points capable of covering 6600 sq ft. The Wifi Access Points keep disconnecting from the Nest router. I notice this because devices in my house stop working forcing me to ch...

MarkWill62 by • Community Member
  • 1877 Views
  • 20 replies
  • 0 kudos

How to upgrade without loosing WiFi name

I have a three year old google mesh wifi gen 1 (3 points and one connected to my internet modem). I wish to upgrade to the newest google nest wifi but I don’t want to loose the WiFi name and would also like to use the old points to augment my mesh al...

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