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Nanoleaf Troubleshooting for Nest Wifi Pro users

Hey Nest Community, Some of you have encountered an issue between Nest Wifi Pro version 3.73.406133 and older versions of Nanoleaf Essentials products (below version 3.6). There is an incompatibility which causes Nanoleaf Essentials devices to become...

Troubleshoot setup: Google Wifi, Nest Wifi or Nest Wifi Pro

Here are some steps I recommend to resolve issues during the setup of Google Wifi, Nest Wifi or Nest Wifi Pro.Before trying these stepsMake sure that you purchase your Wifi device(s) from the same country where you'll be using them. Since wireless re...

David_K by • Diamond Product Expert
  • 11651 Views
  • 0 replies
  • 7 kudos

Nest wifi router w/ 2 mesh points

I have a the nest wifi router with 2 mesh points. I have a very large house. Roughly 6k sq ft. I placed the modem and router upstairs centrally located. I've been told that the wifi flows better down than up. I have positioned my mesh points evenly s...

JBbeamer by • Community Member
  • 1049 Views
  • 3 replies
  • 0 kudos

Google Wi-Fi upgrade

Hi can anyone help? trying to upgrade my router from Google Wi-Fi to nest wi-fi however with no joy.I have reset my network settings and the home app finds my new nest router however during set up it never manages to connect to the internet, just kee...

Jrmck by • Community Member
  • 964 Views
  • 4 replies
  • 0 kudos

Google Mesh network with Google wifi used as points keeps dropping

I read in a forum dated pre-April of 2022 that was describing my problem and no one was providing any solutions. I had a Google Wifi network that was working well for some time. When it started dropping points or disconnecting from the modem regularl...

KWar by • Community Member
  • 3439 Views
  • 15 replies
  • 2 kudos

Google Wifi as Extender?

Unable to contact support currently so I'm hoping someone here has an answer.I purchased the Google Wifi basic device to use as an extender/mesh device, but the instructions only let me set it up as a basic router hardwired into my modem or current r...

Daanosaur by • Community Member
  • 6703 Views
  • 4 replies
  • 0 kudos

Google Mesh throttling speed

I am paying for 1G internet connectivity but only averaging 500mbps.i had Xfinity come out and they measured bandwidth at the network side and LAN side of the cable modem and determined they are delivery 1G down. And the modem is passing 1G to the ro...

Pjd3 by • Community Member
  • 4626 Views
  • 16 replies
  • 2 kudos

Defective Google WiFi enclosure

I purchase the Google Wifi 3-Pack on 12/30/2022 to replace my failed Netgear Nighthawk X10. Upon opening the packaging all three of the units outer top case had partially separated from from its base. There was no physical damage to the packaging how...

spd7953 by • Community Member
  • 1436 Views
  • 7 replies
  • 0 kudos

MacBook Pro randomly drops connection

I see from browsing the community I am not alone, and I've tried all the suggested steps. It looks as though my software is up to date, based on a post from 10.22.22 saying that 14150.43.80 is the current version. My MacBook Pro (brand new 14", iOS u...

lvholmes by • Community Member
  • 1798 Views
  • 4 replies
  • 0 kudos

Resolved! WiFi speedtesting at 0mbps

I am reviving this thread: https://www.googlenestcommunity.com/t5/Nest-Wifi/Home-App-s-speedtest-shows-internet-speed-is-0/td-p/310931I have the same problem and it started around the same time, mid December. Still reporting 0 maps even though any ot...

nicpenning by • Community Member
  • 1720 Views
  • 5 replies
  • 0 kudos

Problems connecting 2.4GHZ devices

Using a Google mesh router, it does not create separate SSID between 2.4 ghz and 5 ghz bands and my phone automatically connects to the 5 ghz band which creates problems trying to connect any further wifi devices that only use the 2.4 ghz band to my ...

pmaisel by • Community Member
  • 1489 Views
  • 4 replies
  • 0 kudos
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