can't access portal.hostgator.com

[mozzer502]

Hi. None of the computers/devices on my home wifi can access https://portal.hostgator.com/login. All the browsers (tried multiple bowser / OS combinations) report messages similar to "server not responding". Disabling wifi on my phone and just using the Verizon 4G service, the site loads correctly. So either AT&T is doing something to block the site, or my Google Mesh Routers are. 

traceroute to portal.hostgator.com (108.179.255.214), 64 hops max, 52 byte packets

 1  192.168.86.1 (192.168.86.1)  4.302 ms  3.251 ms  3.026 ms

 2  192.168.1.254 (192.168.1.254)  3.491 ms  3.433 ms  3.343 ms

 3  107-218-152-1.lightspeed.sntcca.sbcglobal.net (107.218.152.1)  5.511 ms  4.346 ms  5.149 ms

 4  71.148.149.68 (71.148.149.68)  4.916 ms  6.261 ms  4.225 ms

 5  12.242.117.22 (12.242.117.22)  8.954 ms  7.380 ms  8.674 ms

 6  192.205.32.90 (192.205.32.90)  8.223 ms  10.011 ms  9.436 ms

 7  be3142.ccr21.sjc01.atlas.cogentco.com (154.54.1.193)  9.255 ms

    be3144.ccr22.sjc01.atlas.cogentco.com (154.54.5.101)  9.169 ms  9.720 ms

 8  be3176.ccr41.lax01.atlas.cogentco.com (154.54.31.189)  19.516 ms  18.221 ms

    be3177.ccr42.lax01.atlas.cogentco.com (154.54.40.145)  19.171 ms

 9  be2932.ccr32.phx01.atlas.cogentco.com (154.54.45.161)  31.889 ms  29.839 ms  29.667 ms

10  be2929.ccr21.elp01.atlas.cogentco.com (154.54.42.66)  55.328 ms  37.968 ms  38.750 ms

11  be2928.ccr42.iah01.atlas.cogentco.com (154.54.30.161)  52.300 ms  51.444 ms

    be2927.ccr41.iah01.atlas.cogentco.com (154.54.29.221)  67.958 ms

12  be2417.rcr51.b023723-0.iah01.atlas.cogentco.com (154.54.3.246)  54.897 ms  54.430 ms  53.877 ms

13  38.140.14.114 (38.140.14.114)  52.762 ms  52.069 ms  57.541 ms

14  72-250-192-2.cyrusone.com (72.250.192.2)  54.420 ms  53.573 ms  53.688 ms

15  po100.router2b.hou1.net.unifiedlayer.com (162.241.0.5)  54.329 ms

    po100.router2a.hou1.net.unifiedlayer.com (162.241.0.3)  53.571 ms  54.237 ms

16  162-241-144-41.unifiedlayer.com (162.241.144.41)  53.629 ms

    162-241-144-37.unifiedlayer.com (162.241.144.37)  53.939 ms

    162-241-144-97.unifiedlayer.com (162.241.144.97)  53.808 ms

17  192-185-0-178.unifiedlayer.com (192.185.0.178)  55.274 ms

    192-185-0-186.unifiedlayer.com (192.185.0.186)  52.672 ms

    192-185-0-178.unifiedlayer.com (192.185.0.178)  54.271 ms

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any ideas?

thanks

[EdwardT]

Hi mozzer502,

Thanks for reaching out. Thanks for sharing the steps that you've done. I'm sorry to hear that you're having an issue with accessing that website. I'd love to know more about this and I have a few questions: 

• When did the issue start?
• Were there any changes on your network before experiencing this?

Looking forward to your response.

Thanks,

Edward

[mozzer502]

When did it start? No idea. It's not a site I frequent and I changed to the google mesh system about the same time I moved away from Comcast. It's possible it has never worked. I believe this is probably an AT&T issue but getting diagnostic help from them is harder than... Anyway, I thought I'd eliminate the google portion of the equation just to make sure.

thanks

[EdwardT]

Hi mozzer502,

Thanks for the response. To isolate the issue, could you try changing your DNS on the Google Home app? Here's how:

1. Open the Google Home app .
2. Tap the Wi-Fi Settings Advanced networking.
3. Tap DNS.
4. Select Custom and enter 8.8.8.8 and 8.8.4.4.
5. Tap Save .

Let us know how it goes.

Thanks,

Edward

[Martini]

Hi @EdwardT 

I'm trying the DNS change for a different problem that I have with Disney+ and Android, but I get a message that says "Please enter at lease one valid IPv6 custom Server".

Regards

[EdwardT]

Hi Martini,

Thanks for letting us know. If you have IPv6 enabled, you could use Google IPv6 DNS: 2001:4860:4860::8888 and 2001:4860:4860::8844. I also replied to your thread about the Disney+ issue that you're experiencing, but you could try setting the DNS again and let us know if there are any changes.

Thanks,

Edward

[EdwardT]

Hi Martini,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

[mozzer502]

hey. I noticed that on my second machine, the VPN allows the connection to happen. On my main machine, owned by work, their VPN does not. This doesn't tell me much because other devices on the net also can't get to the site. On my work machine I changed the DNS to google's and it made no difference. I then changed the DNS on the router as you suggested, and it made no difference. My next attempt will be to change the DNS (assuming it has one) on my AT&T modem but that's a lot harder to do, so I've put it off until I can get motivated. Thanks.

[EdwardT]

Hi mozzer502,

Thanks for the update about the steps that you've done. Please let us know the results once you trued your modem's DNS.

Thanks,

Edward

[EdwardT]

Hi mozzer502,

How's it going with your Google Wifi devices? Still need our help?

Thanks,

Edward

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks