I had same issue. Check to see if you have other email addresses in the pull down that it may have attached to. I have a different email for fiber billing and for some reason my wifi in the home attached to that email and everything else is on the email I setup with. It will not fix so just have 2 emails attached to home app for same house but it works for now. Try adding any other email it may have attached to…
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.