cannot connect to cloud via google home

[Justme2c]

I have been trying to get my NBN that was installed last week working. I have google home app but as soon as the device is connected I receive message "Problem conning to cloud. Try again later" I have had numerous calls to ISP followed by calls from wificare. The problem persists. I am still not connected and therefore have no wifi.

I think someone may have tried to call me today but I missed the call. I am still waiting for a call back. It has been 3 hours now and I really need to get this resolved. In total I have already spent 7.5 hours trying to get my wifi connected.

Case ID [4-2395000032115]

Can someone PLEASE call me asap?

Thank you

Heather

[olavrb]

How have you connected it all? Ports, cables and boxes, all the way from the modem to the Nest Wifi router.

Here are some relevant general guidance:

• https://support.google.com/googlenest/answer/9548301?hl=en
• https://support.google.com/googlenest/answer/6246630?hl=en
• https://support.google.com/googlenest/answer/6240987?hl=en