Hello @doronsa,
Thanks for posting in the community.
I understand the frustration of encountering difficulties during the setup process for your new device. I appreciate your effort. To help me resolve this issue effectively, please provide the following information:
- Please specify the type of device you're trying to connect (e.g., Google WiFi, Nest WiFi, Nest WiFi Pro), or any other Google device.
- Are you using Wi-Fi or Ethernet for the device's connection?
- If you're receiving any specific error messages, please share them with me.
In the meantime, you can try the following troubleshooting steps:
- Restart Your Device: Power cycle the device by turning it off and on again.
- Check the Wi-Fi Connection: Ensure a strong and stable Wi-Fi connection.
- Forget and Re-add Network: Forget the Wi-Fi network on the device and re-add it during the setup process.
Please help me with that information, and I will be more than happy to assist you. Thank you.
Regards,
Jorge
