connectivity dropping several times an hour

[katenoth84]

All - I would appreciate the community’s help here as I’m lost on options… 

My Nest WiFi keeps drops connectivity multiple times in a day.

I've confirmed this isn't due to my internet service provider, we got a brand new modem, and this is greatly affecting my work. 

I’m considering switching to another device because this has been so frustrating and disruptive, to the point that I might need to get an office outside of my home in order to have regular connectivity. Can someone please help me? 

Thank you.

[moralesvicente]

Hello @katenoth84, 

Thanks for reaching out to the Google Community Forum. I’m sorry to know that your Nest Wifi keeps dropping connectivity multiple times in a day even if you have a brand new modem. I understand how frustrating this situation must be for you. Don’t worry; it’s a pleasure to assist you. 

In order to gather further details and determine the optimal resolution, please answer the following questions:

• What model of Nest Wifi are you using? To identify the device, refer to this article: What Google Nest Wifi device do I have?
• Do you use a modem and router combo?
• What’s the color of the light on the parent point? Does the device LED switch from orange to teal (or white) continuously?
• How far is the device from the primary point?
• Is there a switch on the network?
• How far are the Wifi points from each other?

I'll look forward to your response.

Regards, 

Daniel