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connectivity from net mesh hub to access points

waldodok
Community Member

‎01-08-2024 02:04 PM

Hey all,

I am having a problem with loss of speed from hub to access points. In fact, I'm not even sure the access points are emitting any signal. The speakers all respond when playing a "whole house" Spotify tune, but speed tests from the access points only show whatever the hub is able to broadcast to that remote part of the house. (I've unplugged the access points and compared my speed test to when it was connected and they are both the same.). I have run a "Test Mesh" from Google Home and it says "great connection".

 

Here is my setup: Cable --> Cable modem --> Google Nest Mesh Hub --> TP link 8 port Gigabit Desktop switch which then has 4 output ports: 1) desktop computer, 2) Ethernet cable to other Ethernet cable outlet for hardwired connection in another part of the house, 3) home camera hub modem, 4) printer

Here are the results of speed tests tried so far: 1) wifi next to Google Nest Mesh Hub: 412 Mbps, 2) Desktop computer (hard wired): 585 Mbps, 3) all access points, about 80-100 Mbps (the same as if I unplugged each, so basically, only what can reach from main hub?).

 

My questions are:

1) How do I check to see if my access points are able to emit a signal?

2) Are there any known issues as to the loss of speed from hub to access points?

 

I would really like to be able to take advantage of the faster download speeds I have on my desktop or in the same room as my wifi hub - any help on these issues would be greatly appreciated!

WA

 

 

 

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Dan_A
Community Specialist
Community Specialist

‎01-23-2024 11:27 AM

Hi waldodok,

 

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet on your modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

  1. Disconnect the power from the modem.
  2. Disconnect the Ethernet cable and power cord from the parent point.
  3. Disconnect the power cord from the child points.
  4. Leave everything unplugged for 2 minutes.
  5. Connect the power cord to the modem then to your router and points.

 

Also, you can give these steps a try:

 

  1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
  2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  3. Remove any special characters in your network name and password.
  4. Turn off IPv6:
    1. Open the Google Home app.
    2. Tap the Wi-Fi coin  and then Settings.
    3. Scroll down and tap Advanced networking.
    4. Scroll down to IPv6.
    5. Toggle the switch off Toggle button off.
  5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
  6. Unplug the power from your Google Wifi devices for 2 minutes.
  7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

 

You may skip any step that you’ve done already.

 

Let us know how it goes.

 

Best,

Dan

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