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google mesh wifi point not found

ezvz
Community Member

I am having trouble adding wifi points to the mesh system.  I have reviewed other posts about this and tried those solutions and they have not helped me.  I have an older wifi mesh system bought as a 3 pack that setup and worked perfectly in my old house.  Now I am trying to set up in my new house and the wifi points are not found.  Here are the things I have already tried:  

restart network, delete and reinstall home app, reset button on the wifi points whilst plugging them in, tried setting up a point by ethernet cable to first working point. 

 

any other ideas? 

8 REPLIES 8

ezvz
Community Member

additional info:  I just tried again and the home app found the device that is hardwired to the first working mesh.  But when I click next I get this error:  DNS resolution failed for googlehomefoyer-pa.googleapis.com:443:unknown:nodename nor servname provided, or not known

help!

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@olavrb, thanks for the help!

 

@ezvz, how's it going with your Google Wifi? Still need our help?

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hey, ezvz.

I'm just checking in as well to see if you still needed some help here or to see if you're all set for now.

Thanks,

- Jeff

ezvz
Community Member

Thank you for checking in. I am good. I had to hardwire the meshes to the first one and completely reboot the system. Had to wait for husband to finish work for the day so took a while to figure it out. 

EdwardT
Community Specialist
Community Specialist

Hi ezvz,

 

Thanks for the update. I'm glad to hear that you were able to figure it out. Please observe it for now and let us know if anything comes up.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi ezvz,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi ezvz,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Thanks,

Edward

olavrb
Platinum Product Expert
Platinum Product Expert

What ISP and modem? Do you know if it's VLAN tagged?

Do you get internet access if you connect a PC by cable to the modem directly, and what IP do you get: Local IP / RFC 1918, or a public/ external IP?


I don't work for Google.