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how do I reopen an open case

chipeccles
Community Member

I can't re-open an existing case from the menu choices at Google Nest Help. Is there a link or a URL? Nothing at https://support.google.com/wifi/contact. I searched at https://support.google.com/wifi and https://productforums.google.com/forum. nothing there either. @ links to members. thanks

4 REPLIES 4

Jeff
Community Specialist
Community Specialist

Hi, chipeccles.

Sorry for the issues you're having with your case. If you have a case ID number from your last interaction with support, you can start up a new chat or phone call with them and give them that number. Using the case ID, they will be able to pull up your interaction history with them. If you have any issues, please let me know.

Thanks.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@Jeffrey, thanks for the help!

 

@chipeccles, how's it going with your Google Wi-Fi? Still need our help?

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi chipeccles,

 

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi chipeccles,

 

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward