mesh weak signal

[sabeuc]

Currently I have 5 google wifi points in my home all have been working fine literally up until today, nobodys moved them, I had them all in the same room and still the same result, anyone can provide some suggestions other than "put them i the same room" or restart the network, or default to the factory setting would be great. ive run the gambit on this and it makes no sense. Also have google fiber running to the house. Just a little invested in the google products over here to have this all of sudden occur

Help thanks

[guyguy]

good luck been dealing with the same issue for over a month and multiple hours with support. Done with this junk!

[sabeuc]

It makes no sense at all. All googled up. This is how it ends. Thanks for the heads up

[Jeff]

Hey, everyone.

As noted in the thread through the replies, this is an ongoing issue that we're working on. Yes, it's frustrating and I'm sorry that you're all dealing with the inconsistent signal strengths. While we're trying to get this fixed, you can submit your feedback directly to our internal teams. This will help us to see what's going on in your specific situation and also add your voice to those affected. Here are the instructions for sending feedback in.

1. Open the Google Home app .
2. In the top right, tap your account  Feedback.
3. Select the device you would like to leave feedback for.
4. Enter your feedback. Make sure “Screenshot” and “System logs” are checked to include them in your feedback.
5. Tap Send .

When you send feedback, you can write a message that lets you describe the issue. Make sure to mention signal strength in the message so it gets the right attention. I'll update the thread going forward if I learn more.

Thanks.

[Jeff]

Hi, everyone.

I know it's been a while, but I still don't have any info on a fix quite yet, but I wanted to check in to see if anything has changed in your situations. We're going to keep looking at this internally, but if anything has improved for you, please feel free to update the thread.

Thanks.

[Jeff]

Hi, all.

One last follow up real fast to see if anyone here still needed help on this. Let me know if there's more we can look into with you.

Thanks.

[Ech0]

The issue still exists and tech "support" just waste your time trying to blame everything other than just admitting there is an issue. Is there going to be a fix or do I need to return my mesh system and move onto a different brand?

[Lp26]

It’s still happening! It’s very frustrating because my baby monitor runs off Wi-Fi and my connection has been irrational for days. 

[Ech0]

Hey mate. Still definitely an issue. Woke up again this morning to both my extenders being off-line due to weak signal. Was resetting 5 times a day at one point so it has definitely got better these days I will restart once maybe twice a day but it's still requiring that restart just to work. 

[Jeff]

Hi, Ech0.

I'm sorry you're frustrated with this. With support, they run you through steps that have worked with others first. Sometimes people think they have one of the bugs or known issues going around, but it at times turns out to be another issue entirely. If you ran through the support process and are seeing the same issues, then your issue is definitely related to what others are seeing as well.

Currently, I don't have an estimate for a fix time frame. I do know it's being worked on internally. I hope to know more at some point soon.

Thanks.

[Jeff]

Hey, all.

It's been a while since I touched base. I still don't have an answer on a fix rollout, but I wanted to check in and see if anyone has seen any improvement here. For now, I'm still holding out until I can hear any news.

Thanks.

[Jeff]

Hi, PPP5150.

Sorry you're seeing that too. Out of curiosity, has anything at all changed on your network, or did it suddenly start having issues with no changes or devices added?

[PPP5150]

Nothing changed at all.  We went to bed with all green, woke up with all yellow.  I sent a log.  Also, later in the day, two nodes went back to green but one is still yellow.  Again, no changes on our part.

[Jeff]

Thanks for that info, PPP5150.

That really is confusing. Thanks for sending in the logs. That does help quite a bit. I'll let you know if I hear more about a fix as I check with internal teams.

[Jeff]

Hi, all.

I just wanted to check in. This is still something being worked on internally and I'm waiting for more information. For now I would suggest you keep sending in your feedback and logs if you haven't done so yet. It does help us more quickly fix issues to get that information from the community. I hope to know more soon.

Thanks.

[JusticeUnicorn]

This started happening to me out of the blue. Setup hasn’t moved in over a year, no new devices for months. And in fact, a neighbor with a noisy wireless environment moved away, so it had even slightly improved. Until now. 

[Lyp0000]

Hi Jeff, 

Do you have any updates on this? 

Thanks!

[Ech0]

Got the same issue. Suddenly out of nowhere all my points have weak signal and need to be reset multiple times a day

[PPP5150]

Same here.  All of a sudden every wifi point has a weak connection.  Tried resetting the modem, router, points and network.  Nothing changed.  Still all weak. 

[Bsirc]

I have the same issues, strong then just goes to weak. It then has to be reset. It all started a few months ago. Very frustrating

[sabeuc]

Found this article out there. Thought I would share

9to5Google: Some Nest and Google Wifi routers have been going offline at random for months.
https://9to5google.com/2022/01/20/nest-google-wifi-offline-random/

[Jeff]

Hi, Lyp0000.

I actually do have news! We have a new firmware release that's starting to roll out now to WiFi devices. There's nothing you'll need to do in order to receive the update, it will actually download and install on its own. It's just barely starting to push out, so it could be a few days or even a couple of weeks before you see it hit. The update should address several issues we've been working on for some time and I'm hoping you all see it clear things up for you. If you have any questions about the update, just let me know.

Thanks.

[PatS]

Has this update been fully released now? I started having these issues about a month ago after having a stable WiFi network for a year. Only changes made in 18 months were adding a Nest WiFi puck as the primary router and having the other three Google WiFi pucks as slaves. 6 weeks after the change the mesh issues started and it's super annoying to have to restart the main puck almost every other day.

[PatS]

Given the lack of interest (or incompetence) from Google to fix this issue, I switched to a Netgear Orbi triband system. Less access points and much stronger mesh. Kids pings dropped from 100-150 ms to under 20. No weak access points an need for resets. Google pucks are in a box and I'll probably end up donating it.

[Kaffe7872]

Any updates?

[Joeyducci]

This obviously didn’t work

[Jhonleanmel]

Hi Joeyducci,

Give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,

Mel

[Jhonleanmel]

Hey Joeyducci,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,
Mel

[Lyp0000]

Hello, I just stumbled upon this and am having the same issue. Has there been any resolution yet? I haven’t seen an update posted since January. 

[Kaffe7872]

Experiencing the same issue just within the last month where all 4 of our points are weak!  What is the solution to this problem?  Has the new firmware been totally released or is it still being rolled out?  Please update!  I work remotely so this is a daily issue and frustration for me!  Thanks!

[Kren89]

I am also having this issue.  I have 4 of the current gen nest wifi, and 2 of the old ones.  Ironically, the "weak connection" ones are more commonly the newer ones.  I get 250 mbps when connected to the primary router, and about 20 mbps when connected to any of the slaves.  

[bigfatwritersay]

SAME! Was working without incident for over a year and now i have "weak connections" all over the place. I hate you Google. 

[Kren89]

PITA but what worked for me (for now) is factory reset, bring all Wi-Fi points into the same room and set them up again.  Then move them back to where you want them.  

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hi folks,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
 

regards,

Juni

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

[Kaffe7872]

Been waiting for a response since JULY yet still nothing at all!!!

[jsroberts]

We've been having the same problem for a couple of months now, we even bought a new router & point to add to our system same problem! I'm not even getting enough signal to stream anything on TiVo. Getting ready to go back to eero. 

[Jeff]

Hey, jsroberts.

With the weak signal you're seeing, are you also getting lower speeds and disconnects, or are you mainly seeing a poor mesh connection being reported in the Home app? Are all points reporting a weak signal, or is it limited to individual points?

Thanks,
Jeff

[Lp26]

In this instance I’m talking about poor mesh connections and it doesn’t seem to be related to slower speeds or disconnects. Most of the time all points have strong connections, but periodically out of no where one of the points will have a weak connection and I have to restart the whole system. Even after a restart the connection isn’t improved but usually after doing it a few times the connection will go back to being strong. That’s the annoying part… it goes from strong to either a weak or no connection for what seems to be no reason at all. 

BUT with that being said it hasn’t happened to me in the past 3 months. 🤞