App can’t find Nest Connect

[Freestyle]

Hi All,

New system out of the box - Yale x Nest lock installed with initial code. Plugged in Connect and followed instructions but app can’t find Connect (so I can’t go to next step of app finding lock).

The location is between wifi and lock, and I tried the reset button. Any other ideas?

Regards,

Unsecured

[shelbywhite]

same issue...did you figure out how to resolve?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having this issue, I understand how upsetting this could be, but I'm happy to assist you with this issue. Have you tried to reset your lock?

Best Regards, 
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Freestyle]

Thanks! No progress. How do you reset lock?

[Mlabrador]

Hi Freestyle,

Chiming in — Here's the link on how to reset your Nest Yale lock. Let us know how it goes. 

Best,

Nikki 

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

[Brad]

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help. We invite you to search the Community to see if a discussion is open and ongoing about your topic. If not, feel free to start a new thread. 

Best Regards,
Brad

[shelbywhite]

No luck for me. My issue is with Nest Connect and getting it connected to Wifi and the lock. I have reset several times, but it is still stuck w a green light. Tried many times connecting via the Home App but not successful. I beleive I created the issues by installing the lock-connect out of order. We have 4 locks so I really need to figure this out. Stuck w Green lights on connect that won't connect via the app! Any ideas?

[Brad]

@shelbywhite

I am sorry to hear you're still going through this! Have you tried to uninstall the locks, uninstall the connect and then install the connect and then see if you're still having the same experience.

Best regards,

Brad