Best Yale Lock- no connection

[akalgs]

My Connect device has not been connecting to my lock since March 2. I have tried all of the troubleshooting options from Nest. Initially light pulsed blue, then went to yellow, never green. It now will pulse blue, but then goes off.

Hoping to get resolved soon, as other family members cannot use their passcodes.

thank you.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[bmkenney211]

This appears to be a regular thing.  Nest Connect is absolutely horrible.  The problem is even the August connect is really bad.  Can't wi , we just are not quite ready for internet connected locks.

[Brad]

@bmkenney211

I assume you are having the same issue then? Has your issue been resolved at all? Have you tried to Factory Reset the device?

Best regards,

Brad.

[aatienza]

Hey folks,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie