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Can’t connect Yale lock to Nest Connect

Mcunning2004
Community Member

We moved into a new house with an existing Nest and Yale lock set up. I have connected the Nest to the thermostat, but I cannot get the Yale lock to connect to the Nest Connect. The Next Connect light is green, the app is working, I'm not sure what I'm missing here.

4 REPLIES 4

Xiene02
Community Member

I have the exact same situation! I spent 2 hours on the phone with a chat rep and a senior chat rep. No one has a solution. The protect is the issue, not the lock like many think it is. The protect should be pulsing blue while connecting. I just think that the Nest Protect just doesn’t work anymore. Which is highly annoying and inconvenient we only had it 2 years and barely touched the thing.

browndk26
Community Member

Similar problem with me. The lock will initially connect but then goes offline in the nest app. No help from Google support.  

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.