06-10-2024 01:51 PM
Had a Nest Secure system that I was happy with. When Google decided to discontinue support, we were told we'd get a $200 Google Store credit or an ADT offer. I never received the initial email, so I contacted support around November 2023 and was told my credit would arrive "in a few months". I still haven't received an email. I contacted support today and was told the offer had expired. Is there anything else I can do here? What good is a credit that Google never provided, even when I had contacted support with the issue?
06-10-2024 02:13 PM
Hi @dmmmack,
Thanks for reaching out. Sorry that you haven't received the promised credit card yet. Don't worry, I'm here to help.
To investigate this further, could you please provide your case ID? This will allow me to access your support history and check the status of your case more efficiently.
Please feel free to respond to this post with the necessary details.
Cheers,
Jonathan
06-10-2024 02:47 PM
I contacted support both times using the chat feature on support.google, so I'm unaware of where I would be able to find a case ID.
06-10-2024 03:12 PM
06-10-2024 04:59 PM
Done!
Appreciate the help.
06-10-2024 05:11 PM
Hi @dmmmack,
We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.
Cheers,
Jonathan