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Forgot pin number for thermostat. How do I recover that?

Train901
Community Member

‎06-22-2025 04:33 PM

I forgot the pin number for my thermostat. How do I recover that or change it?

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tajennifer
Community Specialist
Community Specialist

‎06-25-2025 04:47 PM

Hi Train901,


Thanks for posting. I understand that you are looking to unlock your thermostat since you don't have the PIN anymore. Don't worry; help is here. To provide the best solution, I'll need a little more information:

  • What is the exact model of your thermostat?
  • Are you using the Nest app or the Google Home app?
  • Is your thermostat currently showing as offline in the app?
  • Do you see any error messages on the thermostat's display?

Please keep me posted.


Best regards,
Jenny

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