This is the error hundreds on people on here are complaining about. You may not have a problem because maybe you have not merged to the Google nest. That seems to be where the problem starts. After we merged my access to adding guests stopped working but my husband was still able to add guests. And insidely his ability to add guests stopped as well. If you have the Yale X Nest, and haven’t merged to Google I would highly advise against it. They also say if you do the merge that it is irreversible and permanent. Contacting Nest they say it’s a known issue. But it’s been a known issue since July and super frustrating a huge company like Google can’t figure this out! They also won’t refund me my money because it’s beyond the 30 days since I purchased ….even though our second lock is barely 60 days since I purchased. The ability to add a guest is the biggest selling feature and why people choose Nest X Yale and we can’t even use that.
And as well its not just adding times for guests or setting schedules…. it won’t even let you add any guests period. They said it’s an iOS problem, but it seems many android users are also having the same problem. They also suggested using the website but that also won’t let me add.
