Help- can't reconnect Nest Yale Lock to my Nest Connect

[jhandley73]

Hi-

I'm hoping someone can help me out.   I am unable to re-connect my Nest Yale lock to my Nest Connect.  More details below:

I have had a Nest Yale lock connected to my Nest Connect and associated to Nest Home Account for almost 2 years.  I just changed Internet providers and have a new WiFi network for all my Google/Nest devices.  I have successfully changed most (2 x Nest Hub Max, Nest Doorbell, 2 x Nest outdoor cameras, 6 x Nest Minis) of my devices to the new network.  I have also reset/removed my Nest Connect and set it to the new network and re-asscociated to my Nest Home Account.  The Nest Connect is showing in my Nest App and the light is green.

However, I am unable to re-connect my Nest Yale lock to my Nest Connect.  I have even reset my Nest Yale Lock to factory settings and have gone through the wizard in the Nest App to 'Add Product'.  It seems like I have tried everything, but my Nest Yale lock will not connect to my Nest Connect.  Can anyone offer me some guidance?

[Brad]

Hi there,

Sorry to hear you're experiencing this, I would love to look into this further for you. If you haven't already, you can learn here how to factory reset your Yale lock, which may help to reset issues it may be having. Please let me know if you need further assistance.

Best regards,

Brad

[aatienza]

Hey jhandley73,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[janthadeus]

Hi folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help here, Brad and Archie.

Best,

JT