03-03-2022 02:51 PM
Anyone have a fix or solution to the Nest tale lock constantly in offline status —- it is to the point the manual entry codes won’t even work now. I have a lot of Nest products — and this was is amazingly disappointing— and it is weird that Nest / google continue to sell this product with no solutions. No other product has these issues and I have all there products.
extremely frustrating— I have a brand new unit sitting in a box that I can’t put on another door because I just don’t trust it. nest Yale is a terrible product with very poor support.
03-06-2022 10:40 AM
could you resolve it? hi have a similar problem
03-07-2022 09:39 AM
No resolutions — accept many many hours of trouble shooting with Nest techs over the years.
the lock remains offline and will not accept any pass codes. It is in my garage so I just use the main doors to access. Kinda don’t have time to deal with Nest anymore.
I have an August lock on my main door. And that had some minor issues early on — but for years now it has worked flawlessly with no issues.
I just fell in love with having one app for all my products — but Nest dropped the ball on this product.
03-07-2022 10:58 AM
feels like it has declined in quality after Google acquired it.
Also it's annoying to have to use Google Home instead of the Nest app.
03-09-2022 09:42 AM
Hey there,
I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.
If you need anything else, please let me know.
Best regards,
Brad.
03-07-2022 09:33 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Brad.
03-07-2022 09:36 AM
Well my lock is still offline and won’t accept any passcodes.
I am open to suggestions.
Nest has a real problem here — a software update or new hardware. Maybe the just need to get out of the lock business.
04-01-2022 04:48 AM
No where In your posts do you list that you have a nest connect. We know you are frustrated and need to vent but we need to know if you have the correct devices in place. I have the same products with none of your issues. Next alarm, Yale products need at least one nest connect.
04-01-2022 05:21 AM
Lol —- Nest Connect comes with the product. STILL OFFLINE :).
04-01-2022 05:25 AM
What batteries are you using in the only, only energizer max. And how close is the nest connect to the lock?
04-01-2022 05:27 AM
Batteries are brand new and yes Max. Connect is less that 24” from the lock.
04-01-2022 05:32 AM
Ok so let’s try the standard flow chart ways. Form follows function. Have you gone into the nest app and deleted it as in let’s start over. Also how is the wifi in the grange is it weak? Remember wifi hits aluminum as in insulation foil, along with cement. Can you move the connect closer to the router or near the garage door. Keep in mind your garage door is steel as it’s a fire door.
04-01-2022 05:36 AM
Have reset the lock yet?
You may need to factory reset the Google Nest × Yale Lock to resolve some issues like an unresponsive keypad, connectivity issues, or a forgotten master passcode. If you're moving the lock to another door or home, you'll also need to do a factory reset.
When the lock is reset to factory defaults, all user passcodes including the master passcode are deleted and all programming features return to original default settings.
Remove the battery cover and batteries.
To remove the battery cover, you’ll need either the battery cover key that came in the box with your Nest × Yale Lock or a thumbtack. A small allen or hex wrench may also work.
Replace the battery cover.
To replace the cover, insert the 2 tabs on the bottom of the cover into the holes in the lock, then push the cover until the tab at the top locks it on.
Note: After you reset the lock, you must create a master passcode on the lock before you set it up with the Nest app.
04-21-2022 10:51 AM
Hi there,
Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.
Best Regards,
Brad.
04-25-2022 08:04 AM
Hi there,
Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.
Best regards,
Brad
04-27-2022 10:08 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.