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Neat Yale Lock won’t Connect

BTConway
Community Member

I just moved into a house that has nest connect and nest Yale locks.  I can connect the nest connect but the nest take lock will not connect.  I changed the batteries on the lock. And I need help.   I noticed many comments here have no responses. 

8 REPLIES 8

Ashepherdson
Platinum Product Expert
Platinum Product Expert

This article gives you some troubleshooting for the Nest Yale Lock, https://support.google.com/googlenest/answer/9240245?hl=en&co=GENIE.Platform%3DAndroid

Can you let me know which steps you have taken so far?

Brad
Community Specialist
Community Specialist

Hey folks.

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

 

P.S Thanks for all of your help, Ashepherdson!

Maxence
Community Member

Hi,

 

I have exactly the same issue.

 

Max

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Hi Maxence, can you tell me which troubleshooting steps you have taken from the article I linked above ? 

Brad
Community Specialist
Community Specialist

@Maxence

 

As Ashepherdson was asking, we would definitely want to know those steps you have taken, as that will determine which troubleshooting steps to take next. Please let us know when you can.

 

Best Regards,

Brad.

I am also having the same issue with the Yale lock.  We recently had a Wifi Router replaced and we've connected the Nest thermostats and Nest Connect, but the Yale Lock will not connect to Nest Connect.  We've done every step outlined in the article, but the Yale Lock still won't connect.   

Maxence
Community Member

 Hi Brad,

 I can connect the nest connect but the nest take lock will not connect.  During the process I have to press the physical button until I see the "blue light'' which means the lock is ready to be paired. My issue is that never happens even if I press the button during 15 or 20 seconds.

I don't know if I am clear.

 

Maxence

Marcin
Community Member

I have exactly the same problem, for the life of me I just cant connect the Yale Lock.