Yesterday I decided to buy a Nest x Yale Lock with the Nest Connect, and the Nest Connect has been a nightmare.
First, I was successful with connecting the Nest Connect to my home wifi network, but ran into issues connecting the Nest Connect with the Nest x Yale Lock during the setup process. Next, I perform a factory reset of the Nest Connect and learned online that this thing sucks when it comes to pairing it up with the app while the phone is on a 5ghz network (not sure why it matters if they can talk to each other via IP).
Ever since the factory reset, I have been unable to re-connect the Nest Connect to Wi-Fi. I have tried all of the following:
- Disabled 5ghz band and forced only 2.4ghz to broadcast
- Disconnected Wi-Fi router entirely
- Performed factory reset of Nest Connect (at least 10 times at this point)
- Configured my iPhone 13 Pro Max to Airplane Mode and using Wi-Fi + Bluetooth.
- Toggled on/off Bluetooth and Wi-Fi
- Tried my gf's iPhone 13 Pro
- Moved the Nest Connect directly next to the Orbi Router
- Moved the Nest Connect directly next to the Yale Lock
- Disconnected from Wi-Fi from my phone
- Tried pairing the app with Nest Connect manually (rather than scanning the QR code)
- Created a new "Home" in the Google Home app per another forum post's suggestion
In every single instance of the bullets above, I get the exact same error message, which is:
"Something went wrong. Your Nest Connect couldn't connect to W-iF-. Make sure that your Wi-Fi network is connected to the internet and that you entered the correct password. na004(0.80)"
This error message does not ever change in any of the aforementioned steps that I've tried. I have reached out to Nest Support and they've escalated it 2 times up and currently awaiting a response (typically within one business day according to them).
I have over two dozen smart devices in my house and none of them have any issues connecting to Wi-Fi.
Here's the video of it happening: https://www.youtube.com/shorts/eAJncey5WbQ
Does anyone else have any other suggestions here? I've already installed the Nest x Yale Lock, and this particular color is out of stock everywhere around me, so I'm hesitant on returning the device unless I can just return the Nest Connect by itself to Best Buy (doubt it).
Any help here would be greatly appreciated.
