Nest Guard no longer finds any WiFi network.

[Battle]

Had it for a little over 2 years. Works fine, until all of a sudden it said it was offline within the last week or so. And nothing will work, I’ve tried holding the 5 and resetting it. I’ve tried resetting my router, I also use the google mesh network by nest (reset that also). Need help to fixing it. 

What I’ve done:

manually tried to select “other network”

reset all modems and routers

Held the 5 down until reboot after everything

Also tried setting it up at neighbors to see if it would find there network

[Brad]

Hi there, 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue?
• If you do, try following this Troubleshooting Guide and see if that does the trick!
• Have you tried to Factory Reset the Nest Guard? Learn how here.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Davidj]

Having the exact same problem. It won’t find any network even if I take it to where my other nest works perfectly. All other devices in the house are completely fine 

[Brad]

@Davidj

Did you try the troubleshooting guide I posted above by chance? I think it could help you out.

Best Regards,

Brad.

[Davidj]

I did, I contacted support, gave the serial number and they just told me to send it back. It must be a Knute issue for a given batch or something

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.