10-11-2021 09:25 PM
Had it for a little over 2 years. Works fine, until all of a sudden it said it was offline within the last week or so. And nothing will work, I’ve tried holding the 5 and resetting it. I’ve tried resetting my router, I also use the google mesh network by nest (reset that also). Need help to fixing it.
What I’ve done:
manually tried to select “other network”
reset all modems and routers
Held the 5 down until reboot after everything
Also tried setting it up at neighbors to see if it would find there network
10-22-2021 10:08 AM
Hi there,
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.
Please let me know if you need further assistance.
Best Regards,
Brad.
10-30-2021 12:13 PM
Having the exact same problem. It won’t find any network even if I take it to where my other nest works perfectly. All other devices in the house are completely fine
11-01-2021 12:00 PM
Did you try the troubleshooting guide I posted above by chance? I think it could help you out.
Best Regards,
Brad.
11-09-2021 03:50 PM
I did, I contacted support, gave the serial number and they just told me to send it back. It must be a Knute issue for a given batch or something
11-23-2021 12:58 PM
Hi there,
Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!
Best Regards,
Brad.
12-02-2021 11:43 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.