Nest Secure Discontinued - Located in UK

[davidatennis]

I brought my best Secure from the US to the UK, and it has functioned normally. The recent discontinuation email indicates the replacement/credit is US only. Do I have any recourse?

[MplsCustomer]

@davidatennis 

That's odd. Their blog post does not say the offer is limited to U.S. customers:

https://www.googlenestcommunity.com/t5/Blog/An-update-for-our-Nest-Secure-Dropcam-and-Works-with-Nes...

You could try contacting Support starting with this link:

https://support.google.com/googlenest/gethelp

[davidatennis]

Yeah, I've tried their support.. short version: I've been transferred and repeated things a lot, with no answers. 

[Ronziod]

In the same position. Have been bounced around their support team. It's clear that the ADT alternative is not available in the UK, but they also seem unable to work out how to apply the credit too. TBH, since Google bought Nest the app has become unresponsive, and the Google home app doesn't have the same functionality, so I won't be too disappointed to see the back of Google. Shame though, because when Nest was independent it was great set of products.

[janthadeus]

Hi all,

The support and functionality in the Nest app for Nest Secure will be discontinued on April 8, 2024. To learn more about Nest Secure’s update and exclusive offer for a Self Setup System from ADT, take a look at this link. 

I appreciate your help, MplsCustomer.

Thanks,

JT

[Ronziod]

This seems to be the same content as the email, but with hundreds of angry customers also complaining, and a link to some sort of petition

https://chng.it/DfmCjj42TV

[EnnDee1]

Im in the same position. Tried various numbers but still no answers!