01-10-2023 11:48 AM
Hi. I've reset my lock multiple times hoping that it "hands" correctly, but it keeps locking backwards. I read that there was a code to reverse the handing, but that code includes # signs which my lock doesn't help.
Thanks for the help!!
Lewis
01-14-2023 03:53 PM
Hi HeyUtahgetmetwo,
I’m sorry for the delay. It looks like your deadbolt isn’t calibrated. When you’re installing your lock, the Nest app will have you check the deadbolt’s calibration. Your door needs to be closed during this step. If your door was open, your lock may not be able to properly calibrate. Without accurate calibration, the Nest app may say that your door’s locked when it’s not, or vice versa.
Here are some troubleshooting steps to try:
If it feels like the deadbolt is sticking or scraping at any point, or if it feels like the deadbolt isn’t able to fully extend when your door’s closed, you may need to make some adjustments.
Thanks,
JT
01-18-2023 05:42 PM
Hey there,
It's me again. I want to make sure you're all good — did those steps work?
Regards,
JT
01-21-2023 02:49 PM
Hi there,
I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
Best,
JT