Nest Yale lock not able to connect

[Tpien888]

It’s extremely difficult to re-connect to the lock.  The camera works fine but this happens second time already.  I did not know what else to do?  It keeps giving T030 error message no device find, when the device is scanned directly QR code…

[gmelanymelissa]

Hi there!

Thanks for posting here in the community. I'm sorry to hear your Nest × Yale Lock isn't able to connect. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• Has the device been paired before?
• How far is the device from your router?
• Can you connect to the internet with other devices?
• Are there any devices or appliances (like baby monitors, microwaves, cordless phones) near the Nest × Yale Lock?

In the meantime, let's check a few things:

1. Quit and restart the Nest app.
2. Restart the phone or tablet.
3. Make sure the assisting device is awake and within pairing distance (maximum of 2 to 3 meters).
4. Restart the Nest × Yale Lock. Refer to this article: Restart your lock.
5. Put the mobile device or tablet on Airplane mode, then turn on Bluetooth and Wi-Fi.
6. Try a different mobile device or tablet.
7. Restart the network equipment (router, extender, or modem).

Keep me posted.

Best regards,

Melany