Nest Yale lock went offline

[taylorintouch]

Nest Yale lock went offline lost it’s WiFi while all my other devices maintained good connectivity.

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far? 

• Have you tried to restart your device if you haven’t already?

• If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

[felipelarotta]

I'm having the same issue... every 2+3 days.

Please help

[kjgems]

We had an issue with the Connect going offline when we used our WiFi connected Roku TVs. Then when Connect was working, the TVs went offline. We found out our WiFi was set up without a separation between 2.4GHz and 5GHz. Our internet provider separated them for us and now all our devices are working. I guess they were "conflicting/confusing" each device and causing the issue. If some of your devices keep losing connectivity, call your ISP (Internet Service Provider) to see if that could be your issue as well.

[juschilin]

thank you so much for this response. I've been having a similar issue and you have pointed me in the right direction.  i also have a roku tv with wireless internet.