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Nest Yale ock keeps auto locking Even though auto lock is turned off

greGWitt
Community Member

My nest Yale lock keeps auto locking even though we have auto locking turned off and I am at home. No matter what I do it keeps locking. I unlock it. It says I'm home and it says auto lock is off yet it's still locks. What gives?

 

 

Greg Witt
Dayton, O
he/him/his/hey you
1 ACCEPTED SOLUTION

greGWitt
Community Member

No - I finally got the problem resolved

Greg Witt
Dayton, O
he/him/his/hey you

View solution in original post

4 REPLIES 4

JReedNet
Community Member

This started happening to me yesterday as well, on only one of my locks. The one door behaves as normally, the other lock is locking itself and the option is no longer present in it's settings page.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

 

Best Regards, 

Brad.

greGWitt
Community Member

No - I finally got the problem resolved

Greg Witt
Dayton, O
he/him/his/hey you

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.