Nest app will not lock/unlock the door

[Bitablespore]

The lock is online, I can see the status is connected, usually as recently as within the last minute.  If I unlock or lock the door manually, I get an alert immediately.   

For some bizarre reason, the nest app will not unlock or lock the door, 99% of the time.  It rarely works.  Attached image is the error I get in the app.

I have reset the lock and re-set it up again and the problem persists.  The connect module is 1 metre away from the lock and the light is green.

All other nest products in my home work fine.

What is the issue and how do I fix this?  

 

[aatienza]

Hey Bitablespore,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need but if you're still having trouble, you might want to check out this link for additional information.

If the issue persists, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Thanks,

Archie