Nest camera battery indoor outdoor

[Bolteen]

Battery won't change completely. Anyone else have this issue? 

[janthadeus]

Hi Bolteen,

Thanks for letting us know. Let’s check this out — a few questions: how’s the temperature of the camera (warm, hot, cold or normal)? What country are you located in? Has there been any recent power outage in your area? Also, has it been exposed to direct sunlight?
 

Looking forward to your response.
 

Thanks,

JT

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT

[Bolteen]

Hi JT, I replied via email erroneously. 

Below is the response. 

Yes I do still require your help. 

Thank you!

how’s the temperature of the camera (warm, hot, cold or normal)? Normal

What country are you located in? Australia

Has there been any recent power outage in your area? No. and it's battery operated. 

Also, has it been exposed to direct sunlight? No. 

I hope these answers help

cheers, 

Marcel. 

[Brad]

@Bolteen 

If support is in contact with you, please continue to work with them regarding this inquiry. 

Best regards,

Brad

[EmersonB]

Hi everyone,

@Bolteen, I'm dropping by to ensure that everything is covered here. We appreciate you sharing this information that we're asking. To know more about this, how many percent is the highest charge that your Nest Camera can get? If possible, could you share the screenshot of your Nest Camera from the app while charging it? Don't hesitate to post your response here.

I appreciate the help, JT and Brad.

Regards,

Emerson

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, everyone.

Thanks,

Archie