Nest connect not connecting to wifi error message NA006

[ScottBuck]

I can't connect my nest connect to my wifi. Took me 3 hours finally got it connected for abou 1/2 hour then went offline, yellow flashes when i press the button. The next day i tried about 12 hours off and on to get it to connect. Did every trick youtube said to do, walked out to where only my 2.4 Ghz worked, restarted my modem and router, you name it I tried it even a factory restart. 2 days later still not connecting. What do I fo? Is it my Spectrum router, is it the nest connect or is it both? Where do I go from here?

[janthadeus]

Hi ScottBuck,

Thanks for your efforts here. I’m sorry to hear about your experience with your Nest Connect. Let’s get this sorted — a few questions: what’s the status light of your Nest Connect? How far is your Connect from the router? What troubleshooting steps have you done so far? Also, were there any changes to your Wi-Fi network?
 

Give these steps a try:

1. Hold down your Connect’s button until the light pulses blue (about 10 seconds). Then, release the button. 
2. Wait for Connect’s light to turn green, which means the restart is complete.
3. Try plugging your Connect into a different outlet.
4. Check for sources of wireless interference. Thick walls, floors, appliances, furniture, and even other electronics on the same network can cause interference.
5. Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button. 
6. Remove it from the Nest app. Then, add it back. The recommended router settings are the 2.4 GHz Wi-Fi frequency. Check out this guide: Troubleshoot offline or disconnected Nest Connect.

Let me know how it goes.

Thanks,

JT

[ScottBuck]

1. Did it

2. It turned green

3. Plugged in to different plugs in different rooms still didn't work

4. Plugged it in a plug 5 inches from the router up to 150 ft from it and all distances in between. NO LUCK.

5. I have already factory reset the connect and retried all the plugs again. NO LUCK

6. I have already removed it from the app. Like step 5 I can't get it to connect any more.

What does code NA006 mean anyway, it's not on the list of error codes on the website?

Scott Buck

[ScottBuck]

So... you guys take forever to respond, this is absolutely ridiculous for a company of your stature to treat the people this way.

So while I waited I broke down and bought a new nest connect and it is doing the same thing!!!

How do I fix this? This is obviously not the first time and apparently is very common and you haven't found a fix and/or cared enough to fix the problem after years of this same issue.

[janthadeus]

Hey there,

I’m sorry for the delay. I appreciate your efforts here. 

You can also give these steps a try:

1. Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection.
2. Ensure that IPv6 is enabled on the access point. Test it here: Google's IPv6 test.
3. Make sure your phone is on the same Wi-Fi network as the selected network for the Nest Connect.
4. It should not be connected to any Bluetooth devices.
5. Put your mobile device on airplane mode, then turn on Bluetooth and WiFi. 
6. Cellular data should be turned off.
7. Try another mobile device.
8. On iOS devices with iOS 14 or later, ensure that Local Network Access is enabled for the Nest app.
   • On your iOS device's home screen, tap Settings.
   • Tap Privacy > Local Network.
   • On the list of apps, turn on Local Network Access for the Nest app.

Regards,

JT

[janthadeus]

Hi there,

It's me again. I want to make sure you're all good — did those steps work?

Best,

JT

[ScottBuck]

Nope, nothing worked.

[janthadeus]

Hello ScottBuck,

Thanks for trying the suggested troubleshooting steps. Let's further check this — could you fill out this form and let me know once you're done?

Looking forward to your response.

Thanks,

JT

[ScottBuck]

Sorry, forgot to let you know I filled it out

[janthadeus]

Hey there,

Oh, you're fine. Thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

JT