Nest guard went offline

[Habuzahra]

My nest guard just went offline (been having it running with no issue for the past 2 years. 

I tried all the troubleshooting steps on the google help site and nothing helped.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Habuzahra]

Thanks Brad. I am addressing the issue now with Support. 

[Brad]

Hey Folks.

I am glad to hear that you are in contact with support! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.